Frequently Asked Questions Find answers to common questions about FLAME, our ticketing platform, and event purchases. Can't find what you're looking for? Contact our support team .
Getting Started How do I create an account? How do I create an event? Privacy & Security Is my personal information safe? What should I do if I suspect fraudulent activity? Purchasing Tickets How do I purchase tickets? What payment methods do you accept? What currencies do you accept? Can I buy tickets for multiple events at once? Ticket Management When will I receive my tickets? How do I use my digital ticket? I didn't receive my tickets. What should I do? What if I lose my digital ticket? Can I transfer my tickets to someone else? How long do tickets remain valid? Do you offer mobile tickets? Refunds & Event Issues Can I get a refund if I can't attend the event? What happens if an event is canceled? Can I change my ticket after purchase? Event Organization What is the service fee for? Are events on FLAME insured or guaranteed? How do I contact event organizers? How do I update my account information? Are there age restrictions for events? How do I report a problem with an event? What if I have accessibility needs? Still need help? Get in touch