Frequently Asked Questions Find answers to common questions about FLAME, our ticketing platform, and event purchases. Can't find what you're looking for? Contact our support team .
Getting Started How do I create an account? How do I create an event? Privacy & Security Is my personal information safe? What should I do if I suspect fraudulent activity? Purchasing Tickets How do I purchase tickets? What payment methods do you accept? What currencies do you accept? Can I buy tickets for multiple events at once? Ticket Management When will I receive my tickets? How do I use my digital ticket? I didn't receive my tickets. What should I do? What if I lose my digital ticket? Can I transfer my tickets to someone else? How long do tickets remain valid? Do you offer mobile tickets? Refunds & Event Issues Can I get a refund if I can't attend the event? What happens if an event is canceled? Can I change my ticket after purchase? For Organizers How do organizers get paid? What are the fees for organizers? Who is responsible for refunds? What is the service fee for? Are events on FLAME insured or guaranteed? General How do I contact event organizers? How do I update my account information? Are there age restrictions for events? How do I report a problem with an event? What if I have accessibility needs? Still need help? Get in touch