Last Updated: March 31, 2026
This Organizer Agreement (the "Agreement") is entered into between FLAME LLC, a limited liability company organized under the laws of the State of Florida, United States of America ("FLAME"), and the event organizer or entity registering on the Platform ("Organizer").
By creating an Organizer account, listing an event, or using FLAME's services, the Organizer agrees to be bound by this Agreement.
FLAME provides a technology platform that enables Organizers to create, promote, and sell tickets for events.
FLAME facilitates the technical connection between the Organizer's Stripe account and the Platform to enable ticket sales. FLAME does not act as a payment processor or hold funds on behalf of the Organizer.
FLAME is not the owner, promoter, or organizer of any event listed on the Platform.
The Organizer is solely responsible for:
The Organizer guarantees that all information provided is accurate and not misleading.
The Organizer is the sole seller and merchant of record for all tickets sold through the Platform. All ticket sales are transactions between the User and the Organizer.
FLAME acts only as a technology provider, facilitating the connection between the Organizer's Stripe account and the Platform. FLAME does not hold, receive, or have custody of any funds at any point in the transaction.
The Organizer receives the full face value of each ticket at the price they set. FLAME does not deduct any amount from the Organizer's ticket revenue. The FLAME service fee is charged separately to the User at checkout and does not reduce or affect the amount the Organizer receives.
FLAME charges a service fee per transaction, which is paid entirely by the User (ticket buyer) and added to the final purchase price at checkout.
The standard service fee consists of 10% of the ticket price plus $0.99 per ticket, and is clearly displayed to the User before completing the purchase.
FLAME does not deduct its service fee from the Organizer's ticket revenue. The Organizer receives the full ticket face value, except for any payment processing fees, chargebacks, refunds, or other costs explicitly outlined in this Agreement.
An Organizer may submit a written request to FLAME to negotiate a custom service fee rate. FLAME retains sole and absolute discretion to accept or decline any such request, and is under no obligation to grant a reduced or modified fee rate to any Organizer. Any approved custom fee arrangement must be confirmed in writing by FLAME prior to taking effect and will apply only to the specific Organizer and events for which it was approved. Custom fee arrangements do not affect the fees charged to other Organizers on the Platform.
FLAME reserves the right to modify its service fees at any time, with such changes applying only to future transactions and being clearly communicated prior to purchase.
All payments are processed through Stripe, Inc. ("Stripe"), a third-party payment processor. Organizers connect their own Stripe account directly through the FLAME platform to receive payments. By connecting a Stripe account, the Organizer agrees to be bound by Stripe's applicable terms, including the Stripe Connected Account Agreement and the Stripe Services Agreement, currently available at stripe.com/legal/connect-account, as amended by Stripe from time to time (collectively, the "Stripe Agreements"). In the event of any conflict between this Agreement and the Stripe Agreements with respect to payment processing, the Stripe Agreements shall govern.
Ticket sale proceeds flow directly from the User to the Organizer's connected Stripe account. FLAME does not hold, receive, or have custody of any funds at any point in the transaction. FLAME's role is limited to facilitating the technical connection between the Organizer's Stripe account and the Platform.
The Organizer is required to complete Stripe's identity verification and Know Your Customer ("KYC") process as a condition of receiving payouts. The Organizer must provide accurate, complete, and up-to-date information, which may include:
The Organizer is not entitled to receive any payments from ticket sales unless and until Stripe's verification process is successfully completed. FLAME reserves the right to withhold payouts if the Organizer's identity information is inaccurate, incomplete, or fails Stripe's verification requirements.
Stripe operates as an independent third party and makes its own determinations regarding account approvals, transaction approvals, fund holds, and account suspensions. FLAME does not control Stripe's decisions and shall not be liable for any action or inaction by Stripe, including but not limited to:
If Stripe refuses to facilitate payments to or engage in services involving an Organizer, FLAME may suspend or terminate the Organizer's access to the Platform with or without notice, and shall bear no liability for such suspension or termination.
In the event that an Organizer faces a fraud investigation, fund withholding, chargeback dispute, or any other conflict initiated by or involving Stripe, FLAME will provide reasonable assistance to the Organizer upon written request. Such assistance may include but is not limited to:
FLAME will make reasonable efforts to respond to such requests in a timely manner. However, FLAME does not guarantee any specific outcome and shall not be liable for the result of any dispute, investigation, or claim handled by Stripe or any third party. The provision of documentation by FLAME does not constitute legal representation or financial liability of any kind.
The Organizer agrees to comply with all applicable rules and regulations of card payment networks, including but not limited to Visa, Mastercard, American Express, and Discover (collectively, "Card Scheme Rules"), as well as any applicable alternative payment frameworks. The Organizer acknowledges that:
Payouts to Organizers are processed on a weekly basis through Stripe. The payout schedule may be subject to processing times, banking delays, and Stripe's internal policies. FLAME LLC does not control the exact timing of fund transfers once released through Stripe and shall not be liable for delays caused by the payment processor or financial institutions.
Where available, Organizers may request accelerated or daily payouts through Stripe's payout infrastructure (including Stripe Connect features), subject to eligibility and approval. Such accelerated payouts may incur additional fees imposed by Stripe and/or FLAME, which will be communicated and agreed upon in advance. FLAME does not guarantee availability of accelerated payouts, as these depend on Stripe's policies, risk assessment, and geographic availability.
For high-volume Organizers or strategic partners, customized payout structures may be arranged. Organizers may contact FLAME directly to discuss tailored payout schedules, fees, and settlement terms.
Because funds flow directly to the Organizer's connected Stripe account and are not held by FLAME, FLAME's risk controls are exercised through platform access restrictions rather than fund withholding. FLAME reserves the right to suspend, restrict, or terminate an Organizer's access to the Platform in cases including but not limited to:
In cases where Stripe independently holds or restricts funds in the Organizer's Stripe account, FLAME bears no liability for such actions as they are entirely within Stripe's control.
The Organizer is fully responsible for all chargebacks, refunds, disputes, and fraudulent transactions related to their events.
In the event of an approved refund, the User shall receive the full amount paid for the ticket, including any applicable fees, in accordance with the Organizer's refund policy and applicable laws. Since funds are received directly by the Organizer through their connected Stripe account, all refunds are processed by the Organizer through Stripe.
All disputes, chargebacks, or claims related to transactions shall be handled directly between the Organizer, the User, and Stripe, Inc. FLAME LLC is not a party to such disputes, does not hold any funds on behalf of the Organizer, and does not assume responsibility for the resolution of any financial claims.
FLAME LLC may, upon request, provide transaction records, statements, or supporting documentation to assist in the resolution of disputes, but shall not be liable for the outcome of any claim, chargeback, or refund process.
FLAME LLC reserves the right to suspend or restrict Organizer accounts and access to the Platform in cases of suspected fraud, abuse, or violation of this Agreement.
If an event is canceled, postponed, or significantly changed, the Organizer is solely responsible for:
Since funds are received directly by the Organizer through Stripe, FLAME does not process refunds on the Organizer's behalf. The Organizer is solely responsible for initiating and completing all refunds through their Stripe account. Failure to issue timely refunds may result in suspension or termination of the Organizer's access to the Platform.
The Organizer is solely responsible for:
FLAME LLC is not responsible for any tax obligations of the Organizer.
FLAME reserves the right to request:
FLAME may suspend or restrict accounts for failure to comply.
The Organizer may not:
FLAME may remove events or suspend accounts at its sole discretion.
FLAME reserves the right to:
The Organizer agrees to indemnify and hold harmless FLAME, its officers, employees, and affiliates from any claims, damages, losses, or expenses arising from:
FLAME shall not be liable for:
FLAME's total liability shall not exceed the total fees earned from the Organizer in the previous 12 months or $100 USD.
FLAME may terminate this Agreement at any time. Upon termination:
FLAME shall not be liable for events beyond its control, including natural disasters, government actions, or payment system failures.
This Agreement shall be governed by the laws of the State of Florida, United States. Any disputes shall be resolved through binding arbitration under the American Arbitration Association (AAA). No class actions permitted.
This Agreement constitutes the entire agreement between FLAME and the Organizer and supersedes all prior agreements.